The world’s first airline compensation checker has been launched

Leading air passenger rights advocate AirHelp has launched the world’s first tool for travellers to check their eligibility for compensation from flight disruptions now up to three years in the past. The compensation-focused company’s new tool also allows travellers to visually map out their journeys from their mobiles into an adventure map that can be shared online.

Delays at Miami
A board shows delayed American Airlines flights at Miami International Airport. Image by Getty Images/Joe Raedle

According to AirHelp, this is the first-of-its-kind technology. “Most passengers miss out on a lot of compensation,” Henrik Zillmer, its CEO told Lonely Planet. “We’ve found that around the world, few consumers are fully aware of their rights as travelers, so we know that unfortunately many people are not filing for compensation due to a lack of knowledge.

“Air travelers worldwide are eligible to claim approximately $13 billion each year under the Montreal Convention and European law EC 261, which requires airlines to pay compensation to travelers impacted by delayed or cancelled flights. Airlines are also obligated to make travelers aware of their rights by law, but this is something that is frequently overlooked”.

Los Angeles International Airport(LAX)
Los Angeles International Airport (LAX) from above. Image by Getty Images/Michael H

AirHelp will have the capability to update consumers on future eligibility for compensation as soon as their flight disruptions occur. The new tool makes the process much simpler says Zillmer. Since its launch in 2013, the company has processed over $195 million in total compensation for disrupted passengers.

Gatwick Airport
Crowds wait at Gatwick Airport Image by Getty Images/Philippe TURPIN

This latest tool joins a growing list of travel-tech innovation in 2017 for the company following the launch of AirHelp’s Boarding Pass Scanner and the debut of Lara, the company’s newest artificial intelligence (AI)-powered lawyer focused on increasing the efficiency of determining court success viability.

AirHelp is compatible with iOS and Android operating systems and currently works with Gmail, Hotmail and Microsoft Outlook servers. It offers support in 15 languages.

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